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IGT Solutions

 

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Overview

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. IGT becomes the preferred partner for managing end-to-end CX journeys across the Travel and High Growth Tech industries by combining Digital and Human Intelligence.

IGT, founded in 1998 with a 100% focus on customer experience, employs over 25,000 customer experience and technology specialists who provide services to 75 marquee customers worldwide. IGT’s global footprint includes 30 delivery centres in China, the Philippines, Malaysia, India, the United Arab Emirates, Romania, Spain, Colombia, and the United States.

For IT, IGT is ISO 27001:2013, CMMI SVC Level 5, and ISAE-3402 compliant, and for BPO, COPC® Certified v6.0, ISO 27001:2013, and PCI DSS 3.2 certified. For process improvements, the organisation employs Six Sigma rigour.

Type

Privately Held

Founded

1998

Offerings

IT Consulting, TPF Outsourcing, Travel CRM, Testing, Baggage Desk, ERP, Flight Rebooking Services, ATPCO Fare Filing, Ticketing, Internet Booking Engine, eCommerce, Social Media, Mobile Solutions, Sales & Reservations, Customer Service and Support, customer experience management, Airline PSS, Contract Loading, Airline IT and BPO Solutions, artificial intelligence, rpa, robotic process automation, big data, data analytics, bpm services, Automation, customer experience, omnichannel crm, intelligent video analytics, social distancing analytics, CCTM, air cargo, logistics bpo, contactcenter, cxservices, cx, intelligent automation

FAQs

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