What
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  • Analytics & Visualisation
  • Asset Management
  • Auto dialer
  • Blockchain Paltform
  • Business Consulting & Services
  • Cloud Data Integration Tools
  • Cloud Management Platform
  • Collaboration & Productivity
  • Computer Networking Products
  • Custom Software Development
  • Customer Experience
  • Customer Service Automation
  • Data Exchange Platforms
  • Enterprise IT Management
  • Finance
  • Financial Services
  • Services
  • Value Added Services
Where
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Genesys

 

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Overview

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.

 

Specialties

Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service

FAQs

Q Genesys Cloud CX

What is Genesys Cloud CX
Genesys Cloud CX is our all-in-one, composable cloud contact center solution.

Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product.

With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.

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